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FAQ

  

  • When is the check in?

Check in for stays with half board (breakfast, supper): from 16:00 p.m.

Check in for stays with full board (breakfast, lunch, supper):

-  Stays for clients of slovak insurance companies (A, B) starts with lunch, check in from 12:00p.m.

-  Stays ŠTANDARD, SENIOR, EXTRA, SENIOR Špeciál, LETO – start with lunch; check in from 12:00p.m.

-  Stays WELLNESS RELAX, WELLNESS VITAL, OZDRAVNÝ, AQUA MINI, BEAUTY POBYT ELIZABETH, SILVESTROVSKÝ – start with supper; check in from 16:00p.m.

  • How can I pay for the stay?

We are sorry, but we do not accept credit cards for payments in advance.You can pay for your stay in advance by bank transfer or pay directly at the hotel reception at the arrival. In hotels Ozon and Astoria it is possible to pay cash or by credit card.

  • We would like to give a stay at the Spa as a gift. How can we do it?

It is possible to book a stay without specific date of arrival. We will give you more detailed information at the sales department +421/54/4774440 (70), marketing@kupele-bj.sk. After you choose the type of a stay andtransfer money to our bank account, we send you a gift certificate. We recommend checking whether room is available at least 1 week before planned arrival.

  • Is it possible to bring a pet?

You can have your pet (cat, dog) only in the guests houses František***, Diana*** and small buildings Fontana, Srnka, Blanka and Eta. Pets are not allowed in hotels Ozon, Astoria and Mier.

  • Do you have Wi -Fi?

You can use free Wi –Fi internet at hotels Ozon and Astoria. If you do not have your computer, it is possible to use one at the reception in hotel Ozon.

  • Where can I park my car?

Cars are not allowed to enter the center of the spa. You can go on a back road, get to hotel Ozon and leave your car behind the hotel. Monitored parking costs 3 EUR/day. You can also rent a garage (2 EUR/day at off season, 3 EUR/day in main season) or use free parking lot next to the building Matilda (400m from hotels Astoria and Ozon)

  • Can I choose spa treatments by myself?

Many curative stays at our spa include medical appointment with a doctor and he will prescribe spa treatments that will help you improve your health condition. If you wish to have more treatments, you can buy them at Balneotherapy (Spa policlinic) or at Relax Center in hotel Ozon.